To play, press and hold the enter key. To stop, release the enter key.

press to zoom
press to zoom
press to zoom

Customer Interaction

Based upon the UK Gambling Commission’s approach, this course will provide you with information on how you should deal with customers potentially experiencing gambling related harm. Ideal for:  Professionals who work and communicate with customers in the gaming industry.

What You'll Learn


Learn techniques and tools to identify players who may be experiencing harm from gambling and help them reduce that risk.

This course is ideally suited for people who communicate with customers on a regular basis. It provides information on when employees should provide help and support if they suspect that a customer is experiencing or at risk of developing problems with their gambling.

Our Customer Interaction course has been developed alongside industry experts within the iGaming sector.

After this course learners will be able to:

  • Define and understand the stages of Customer Interaction

  • Identify the different ways you can interact with customers

  • Learn about the UK regulations related to Customer Interaction